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Unfortunately for Windows users, there is no way to use Face Time on Windows PCs.
If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates' calls.
The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside.
This allows the inmate at your facility full control of whom they want to use their free visit with.
There are also advanced scheduling rules that control the timeframe that a free visit can be booked. If an inmate books a visit outside this timeframe, they will not be allowed to use a free visit.