Chatbots 18

Companies that fail to implement chatbots will go through the same pains as companies that failed to implement social media back in the day.Facebook has taken notice of this transition and has invested heavily in the market.which proposed what is now called the Turing test as a criterion of intelligence.

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The biggest difference between chatbots and humans at this point of time though, is what the industry calls empathy understanding. If this is your first post, I recommend reading the first three before getting into this one.To understand how and why chatbots are so good at what they do; it helps to understand how the current system fails customers.Chatbots simply aren’t as adept as humans at understanding conversational undertones.For example, there’s a very large difference between the statements, While this is immediately apparent to a human being, it’s difficult for a machine to comprehend.

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