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Always insure your customer is satisfied at the end of the chat interaction.
Scripts are an important part of your live chat soft skill training.
Our live chat scripts template covers 120 ready-to-use scripts that can be utilized in most common live chat scenarios such as greetings, holds, transfers, saying no to customers, chat invitation, etc.
Begin the chat with a hearty greeting such as: It’s important to exercise good listening skills although chat agents listen by reading the customer’s chat input.
Allow the customer to complete their thought before interjecting.